This is a list of some of the most common questions that we receive from our customers.

If you have a question that is not listed here, please contact us via e-mail.servizioclienti@diemmevini.com

What is the average delivery time?

In general, for Italy, 1-2 working days Overseas, 2-4 working days.

How do I order?

The procedure is simple.
Add all the products you want to buy your 'Cart' button via the 'Add to Cart'.
When you finish shopping, press the 'Checkout' page your cart.

Then you will be asked to complete the purchase without registering.

You will be asked to complete a form with data to make the shipment and will be automatically calculated shipping costs.

Finally you can complete your order by choosing the type of payment, PayPal Credit Card, Bank transfer in advance, marking the CORRIERE will visualzzita and calculated the expenses paid automatically.

I must buy a minimum quantity of bottles?

However, for logistical reasons, you must purchase a minimum of 30 euros.

How secure is my payment?

The online payment by credit card is completely safe.
The details of your credit card are sent to PayPal, a secure server

Security management is via the secure protocol SSL 128 bits, which ensures that the card details dredit sent to the bank site can not be read by any malicious intent, as encrypted and unintelligible unless the PayPal site.

The well-known PayPal system the only one who learns the details of your credit card and acts like any other payment that can operate in a normal physical POS.

Diemmevini will never in possession of your card number, but receive only a confirmation of payment from the circuit.

What are my rights if I want to cancel an order?

You may cancel the order within 10 days from receipt of goods, by giving written notice by registered mail with Return Receipt and returning the asset to which the withdrawal intact and without tampering.
For more information please see 'Terms'

How are they treated my personal information, including my e-mail?

Personal data are collected from customers' systems Diemmevini.com only to fulfill the obligations relating to the purchase agreements signed by the customer on site.

The data will not be disclosed to any third party institution, except express mail, which requires data for delivery.
For more information, visit the 'Privacy' on the site.

Can I place an order without registering?

Yes no registration requirement
However, we recommend adding more 'possible data (correspondence tenons home or cell), helping to make it easier and faster procedure for packing gifts, wooden boxes packed with bottles of your choice, etc. ...

Where do deliveries?

Throughout the world, except America (for tax reasons)